Pylon
Service domainCUSTOMER SUPPORT
Arcade Optimized
Arcade tools designed for LLMs to interact with Pylon
Author:Arcade
Version:
1.0.3Auth:No authentication required
13tools
13require secrets
Pylon Toolkit
The Pylon toolkit lets LLMs interact with Pylon, a B2B customer support platform. It enables reading and managing issues, teams, users, and contacts programmatically via Arcade tools.
Capabilities
- Issue management: Retrieve issue details, list issues with filters (state, assignee, team, tags), update issue status, assign issues to users, and add internal notes.
- Issue search: Full-text search over up to 400 issues from the last 30 days using BM25 ranking; supports word stems (
auth,config) andAND/OR/NOToperators. - Team and user lookup: List all teams and workspace users, retrieve team membership details, and search users by name with fuzzy matching.
- Contact management: List and search contacts by name or email using fuzzy matching.
- Identity: Resolve the authenticated user profile (note: returns the API token owner/service account, not the end user).
Secrets
PYLON_API_TOKEN — A Pylon API token used to authenticate all requests. Obtain it from the Pylon dashboard under your workspace's API/developer settings. The token scopes should cover issue read/write, team and user read, and contact read operations. Store it as an Arcade secret for use by the toolkit.
See the Arcade secrets guide for how to configure secrets, or add it directly at https://api.arcade.dev/dashboard/auth/secrets.
Available tools(13)
13 of 13 tools
Operations
Behavior
| Tool name | Description | Secrets | |
|---|---|---|---|
Add an internal note to a Pylon issue. | 1 | ||
Assign a Pylon issue to a user.
For issue search: uses BM25 ranking. Use word stems ('auth', 'config') and AND/OR/NOT.
For user search: uses fuzzy name matching. | 1 | ||
Get detailed information about a Pylon issue.
For search: uses BM25 ranking. Use word stems ('auth', 'config') and AND/OR/NOT operators. | 1 | ||
Get detailed information about a Pylon team including members. | 1 | ||
List contacts in Pylon. | 1 | ||
List Pylon issues with optional filtering by state, assignee, team, and tags. | 1 | ||
List all teams in the Pylon workspace. | 1 | ||
List all users/team members in the Pylon workspace. | 1 | ||
Search for contacts by name or email using fuzzy matching. | 1 | ||
Search issues recently created by keywords in title and description.
Note: This indexes up to 400 issues from the last 30 days.
Uses BM25 ranking. Use word stems ('auth', 'config') and AND/OR/NOT operators. | 1 | ||
Search for users by name using fuzzy matching. | 1 | ||
Change the state of a Pylon issue.
For search: uses BM25 ranking. Use word stems ('auth', 'config') and AND/OR/NOT operators. | 1 | ||
Get the authenticated user's profile.
NOTE: This returns the API token owner (service account), not the human user. | 1 |
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